01
Discreet lobby presence
Agent in civilian attire or brand-adapted uniform, supporting Front Office.
Hotel security
Hotel securityAcross Quebec
Hotel security agents trained to major brand standards (Hilton, Marriott, IHG). Discretion, bilingualism, difficult guest management and coordination with Front Office and Night Auditor.
150+
Hotels protected
200+
Bilingual agents
4.9/5
GM satisfaction
24/7
Coverage
Nos services
02
Floor access control
Key card verification, monitoring of executive floors and VIP zones.
03
Interior patrols
Corridor, stairwell, indoor parking and technical room patrols.
04
Difficult guest management
Verbal de-escalation, Civil Code compliant eviction, liaison with Night Auditor.
05
VIP protocol
Discreet security for artists, executives, foreign delegations and film crews.
06
911 coordination
Emergency procedure (medical, fire, intrusion) coordinated with your duty manager.
Ce service dans votre ville
Hotel security — Partout au Québec
Hotel security MontréalHotel security LavalHotel security LongueuilHotel security QuébecHotel security BrossardHotel security TerrebonneHotel security GatineauHotel security SherbrookeHotel security Trois-RivièresHotel security Saint-JérômeHotel security Saint-HyacintheHotel security Drummondville
Et dans toutes les autres villes de la province du Québec.
Clientèle
À qui s'adresse hotel security
- →International brand hotels (Hilton, Marriott, IHG, Accor, Hyatt)
- →High-end independent and boutique hotels
- →Convention centers and airport hotels
- →Hostels and economy hotels in urban zones
- →Tourist resorts (Charlevoix, Mont-Tremblant, Eastern Townships)
- →Resort and spa centers with lodging
Méthode
Comment ça marche
- 01
Hotel assessment
GM or DOS visit: guest flow, recurring issues (homeless, partygoers, room thefts), brand standards.
- 02
Brand-adapted plan
Staffing and dress code compliant with brand requirements (Hilton Brand Standards, Marriott SOP, etc.), rate per room/per shift.
- 03
Bilingual selection
Bilingual (fr/en) or trilingual (+ es) hospitality-trained agents, strict background checks, presentation to management committee.
- 04
Operations integration
Direct liaison with Front Office, Housekeeping, Night Auditor and Engineering. Daily report sent to duty manager.
Services connexes
FAQ
Questions fréquentes
Do you know Hilton and Marriott standards?
+
Yes. AEE Security protects 150+ hotels in Quebec, several under Hilton, Marriott, IHG and Accor banners. Our agents follow Brand Standards (uniform, posture, welcome scripts).
Are your agents bilingual English-French?
+
Yes. 100% of our agents assigned to hospitality are bilingual. On request, we also provide trilingual agents (Spanish, Mandarin) for international clientele.
How do you handle a guest refusing to leave the room?
+
Standard procedure: de-escalation attempt by agent and Night Auditor, then if non-cooperation, call to SPVM/SQ for eviction per Quebec Civil Code. File drafted for the hotel.
Do you offer day, evening and night coverage?
+
Yes. We cover day, evening and night shifts, with or without additional weekend presence. Range and duration adjustable based on your documented incident peaks.
Can you provide discreet VIP protection?
+
Yes. For government delegations, touring artists, sports teams and corporate executives, we provide trained and discreet close protection agents integrated into the hotel's protocol.
DEMANDE DE SOUMISSION · SANS ENGAGEMENT
Un gestionnaire vous rappelle en moins de 30 minutes.
Décrivez votre site et vos besoins. On valide la couverture requise avec vous et on vous confirme le prix et les délais de déploiement.
1-855-444-5777Ligne 24/7info@aeesecurite.com
Siège social — 300-510 boul. Saint-Laurent, Montréal, QC H2Y 2Y9
Nos agents de sécurité sont partout au Québec