01
Discreet lobby presence
Agent in civilian attire or brand-adapted uniform, supporting Front Office.
Hotel security
Hotel security Across Quebec
Hotel security agents trained to major brand standards (Hilton, Marriott, IHG). Discretion, bilingualism, difficult guest management and coordination with Front Office and Night Auditor.
150+
Hotels protected
200+
Bilingual agents
4.9/5
GM satisfaction
24/7
Coverage
Our services
02
Floor access control
Key card verification, monitoring of executive floors and VIP zones.
03
Interior patrols
Corridor, stairwell, indoor parking and technical room patrols.
04
Difficult guest management
Verbal de-escalation, Civil Code compliant eviction, liaison with Night Auditor.
05
VIP protocol
Discreet security for artists, executives, foreign delegations and film crews.
06
911 coordination
Emergency procedure (medical, fire, intrusion) coordinated with your duty manager.
This service in your city
Across Quebec
MontréalLavalLongueuilQuébecBrossardTerrebonneGatineauSherbrookeTrois-RivièresSaint-JérômeSaint-HyacintheDrummondville
Service throughout Quebec.
Who this service is for
- →International brand hotels (Hilton, Marriott, IHG, Accor, Hyatt)
- →High-end independent and boutique hotels
- →Convention centers and airport hotels
- →Hostels and economy hotels in urban zones
- →Tourist resorts (Charlevoix, Mont-Tremblant, Eastern Townships)
- →Resort and spa centers with lodging
Method
How it works
- 01
Hotel assessment
GM or DOS visit: guest flow, recurring issues (homeless, partygoers, room thefts), brand standards.
- 02
Brand-adapted plan
Staffing and dress code compliant with brand requirements (Hilton Brand Standards, Marriott SOP, etc.), rate per room/per shift.
- 03
Bilingual selection
Bilingual (fr/en) or trilingual (+ es) hospitality-trained agents, strict background checks, presentation to management committee.
- 04
Operations integration
Direct liaison with Front Office, Housekeeping, Night Auditor and Engineering. Daily report sent to duty manager.
Related services
Frequently asked questions
Do you know Hilton and Marriott standards?
+
Yes. AEE Security protects 150+ hotels in Quebec, several under Hilton, Marriott, IHG and Accor banners. Our agents follow Brand Standards (uniform, posture, welcome scripts).
Are your agents bilingual English-French?
+
Yes. 100% of our agents assigned to hospitality are bilingual. On request, we also provide trilingual agents (Spanish, Mandarin) for international clientele.
How do you handle a guest refusing to leave the room?
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Standard procedure: de-escalation attempt by agent and Night Auditor, then if non-cooperation, call to SPVM/SQ for eviction per Quebec Civil Code. File drafted for the hotel.
Do you offer day, evening and night coverage?
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Yes. We cover day, evening and night shifts, with or without additional weekend presence. Range and duration adjustable based on your documented incident peaks.
Can you provide discreet VIP protection?
+
Yes. For government delegations, touring artists, sports teams and corporate executives, we provide trained and discreet close protection agents integrated into the hotel's protocol.
QUOTE REQUEST · NO OBLIGATION
A manager responds to you in 30 minutes.
Describe your site and needs. We validate the required coverage with you and confirm the price and deployment timelines.