01
Lobby access control
Visitor screening, Amazon/Uber Eats delivery management and resident verification.
Residential security
Condo securityAcross Quebec
Customer-service trained security concierge, lobby access control, delivery management and common area patrols. Solution adapted to condominium board requirements.
250+
Buildings
200+
Agents with BSP permits
24/7
Availability
Law 25
Compliant
Nos services
02
Security concierge
Agent in professional attire, customer-service trained, resident reception and first responder.
03
Common area patrols
Garage, gym, pool, common room patrols — detection of risky behavior.
04
Night surveillance
Posted agent or mobile patrol based on board budget, rapid alarm response.
05
Incident management
Enforcement of condo by-laws: noise, smoke, disturbances, violations, board report.
06
Manager liaison
Direct communication with your building manager and board of directors.
Ce service dans votre ville
Residential security — Partout au Québec
Residential security MontréalResidential security LavalResidential security LongueuilResidential security QuébecResidential security BrossardResidential security TerrebonneResidential security GatineauResidential security SherbrookeResidential security Trois-RivièresResidential security Saint-JérômeResidential security Saint-HyacintheResidential security Drummondville
Clientèle
À qui s'adresse residential security
- →Condo boards — residential towers
- →High-end building managers
- →Developers delivering new condos (pre-occupancy phase)
- →Luxury rental complexes and senior residences
- →Buildings with common pool, gym, rooftop terrace
- →Condos with recurring issues (package theft, intrusions, vandalism)
Méthode
Comment ça marche
- 01
Board meeting
Presentation to the board: specific issues (deliveries, partygoers, homeless, neighborhood), budget, by-law requirements.
- 02
Adapted proposal
Staffing plan: day concierge, evening agent, night patrol — adjustable by board priorities. Transparent budget presentation.
- 03
Stable agent selection
Assignment of permanent customer-service trained agents, background checks, introduction to residents.
- 04
Board report
Monthly report to the board: incidents, complaints handled, visitor statistics, management recommendations.
Services connexes
FAQ
Questions fréquentes
Can you replace an in-house concierge?
+
Yes. Many boards outsource the concierge-security position to us, eliminating HR issues (payroll, vacation, sick leave) while guaranteeing 24/7 continuity.
Are your agents trained in customer service?
+
Yes. A condo is not an industrial post — our residential agents receive specific training: courtesy, communication, resident conflict management, diplomatic by-law enforcement.
Are you compliant with Law 25 on privacy?
+
Yes. Our handling of resident data (visitor log, video, incidents) complies with Quebec's Law 25. We provide your board with documentation required for its own processing register.
Can you manage Amazon package deliveries?
+
Yes. It's a frequent request — the agent receives, logs digitally and notifies the resident. Drastically reduces package theft in unguarded lobbies.
What does it cost for a 100-unit condo?
+
The rate depends on coverage hours (24/7, evening-night, weekends) and agent type. For a realistic budget, our account managers present 2-3 scenarios to the board free of charge.
Parlons de vos besoins
Devis gratuit en moins de 30 min
Vous avez besoin d'un service de sécurité ? Que vous soyez une entreprise, une organisation ou un particulier, décrivez votre besoin et un de nos gestionnaires vous rappelle en moins de 30 minutes.
On vous répond en moins de 30 minutes