01
Floor detective
Plainclothes agents trained in discreet shoplifting detection and in-store tracking.
Loss prevention
Loss prevention Across Quebec
Plainclothes floor detectives and uniformed agents to reduce shoplifting, internal fraud and shrink. Specific training in apprehension compliant with the Criminal Code.
-60%
Typical theft drop
200+
BSP agents
300+
Stores protected
24/7
Coverage
Our services
02
Uniformed agent
Visible presence at the entrance as immediate deterrent against opportunistic thieves.
03
POS surveillance
Anti-fraud monitoring at checkout: sweethearting, fraudulent returns, internal complicity.
04
Vulnerability audit
Analysis of blind spots, layout, procedures and quantified recommendations.
05
Compliant apprehension
Citizen's arrest procedure per CCC s.494 and handover to police with case file.
06
Seasonal reinforcement
Additional staff for sales, Boxing Day, Black Friday and high-traffic periods.
This service in your city
Across Quebec
MontréalLavalLongueuilQuébecBrossardTerrebonneGatineauSherbrookeTrois-RivièresSaint-JérômeSaint-HyacintheDrummondville
Service throughout Quebec.
Who this service is for
- →Retail banners (apparel, electronics, beauty, sports)
- →Pharmacies and big-box stores
- →Hardware and tool stores
- →Grocery stores and supermarkets
- →Liquor outlets and LCBO-style centers
- →Mall boutiques with high shrink rates
Method
How it works
- 01
Shrink audit
Incognito supervisor visit, shrink figures review, identification of risk hours and targeted products.
- 02
Intervention plan
Recommendation: plainclothes/uniform ratio, priority time slots, apprehension procedures and coordination with your management.
- 03
Trained deployment
Detectives trained in discreet observation, judicial file writing and Charter-compliant apprehension.
- 04
Reports and improvement
Monthly report: apprehensions, recovered value, observed profiles, corrective recommendations.
Related services
Frequently asked questions
Can your detectives arrest a thief?
+
Yes. Citizen's arrest is framed by section 494 of the Canadian Criminal Code. Our agents are trained to strictly respect the conditions (direct witnessing, reasonable force, prompt handover) to avoid any civil liability against your store.
What shrink reduction can I expect?
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Our clients typically see a 40% to 70% drop in unknown shrink within the first months. The deterrent effect of a plainclothes detective is among the most documented.
Plainclothes or uniform — which to choose ?
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Uniform = entrance deterrence and visible incident management. Plainclothes = detection and apprehension of repeat and organized thieves. Most clients combine both based on hours.
Do you cover multi-store banners?
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Yes. We run province-wide programs for multi-location banners with consolidated reports, harmonized KPIs and centralized billing.
Will your agents testify in court?
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Yes. The apprehension file is drafted to judicial standards (statement, video, witnesses) and our detectives appear in court when the Crown summons them.
QUOTE REQUEST · NO OBLIGATION
A manager responds to you in 30 minutes.
Describe your site and needs. We validate the required coverage with you and confirm the price and deployment timelines.